QuickBooks Connect Does Not Complete
If QuickBooks rejects the connection before returning to RetailReady, the most common cause is a redirect URL mismatch in the QuickBooks app setup. Ask your RetailReady admin to confirm the QuickBooks app has the exact RetailReady callback URL configured for the environment you are using.
I Connected QuickBooks but Do Not See Products
- Open QuickBooks activity log and search for item or product pull events.
- If the item pull succeeded, open Products and clear filters such as low stock, out of stock, missing UPC, or not EDI ready.
- If QuickBooks items have no SKU, RetailReady uses the item name as the fallback SKU when possible.
- If products still do not appear, run Sync now and check for failure rows in the activity log.
Imported Products Are Not EDI Ready
QuickBooks products can seed the RetailReady catalog, but QuickBooks usually does not contain every retailer-specific identifier needed for EDI. Review imported products for UPCs, case codes, pricing, and retailer mappings before relying on them for live EDI documents.
An Order Did Not Push to QuickBooks
RetailReady pushes inbound EDI purchase orders to QuickBooks as estimates. If an order does not push, check:
- The QuickBooks connection is still active.
- The trading partner is mapped to a QuickBooks customer.
- Every order line can resolve to a RetailReady product and QuickBooks item.
- The activity log does not show a recent failure for that order.
An Invoice Did Not Push to QuickBooks
Invoices require the same customer and item mappings as orders. Open the activity log, filter to invoice failures, and check the detail message. If the error mentions missing mappings, fix the customer mapping or item alias, then run Sync now or wait for retry.
A Payment Did Not Reconcile
QuickBooks payments match back to RetailReady invoices by accounting references. If a payment is visible in QuickBooks but not reconciled in RetailReady:
- Run Sync now to pull recent payments.
- Confirm the invoice was pushed to QuickBooks and has a QuickBooks invoice reference.
- Check the activity log for payment pull or reconciliation failures.
When to Contact Support
Contact support when the activity log shows repeated connection failures, QuickBooks authorization errors, or a failed push that does not explain which mapping is missing. Include the order number, invoice number, product name, or activity row reference if you have it.