Run History vs. Activity Log
QuickBooks sync has two different views:
- Run history shows high-level sync runs, such as a customer pull, item pull, payment pull, order push, or invoice push.
- Activity log shows the specific records touched by those runs, including the local reference, QuickBooks reference, status, message, and error details when available.
Open the Activity Log
- Go to Integrations.
- Find the QuickBooks card.
- Open Activity log.
- Search by product, purchase order, invoice, payment, customer, or error text.
- Use the resource, direction, and status filters to narrow the list.
- Open a row's details to see the local reference, QuickBooks reference, run number, message, error, and metadata.
Activity Statuses
| Status | Meaning |
|---|---|
| Success | The record was pulled, pushed, reconciled, or updated successfully. |
| Failure | The record could not be synced. Open the details to see the error and fix the missing mapping or connection issue. |
| Skipped | RetailReady inspected the record but did not need to create or update anything. |
Use Sync Now
Use Sync now when you have just connected QuickBooks, fixed mappings, changed QuickBooks products/customers, or want to retry recent failures. Manual sync pulls QuickBooks customers, products, warehouses where available, and payments. It also queues eligible orders and invoices for push.
How to Investigate a Failed Push
- Open Activity log.
- Filter Status to failures.
- Search for the order number, invoice number, product name, or QuickBooks customer.
- Open the row details and read the message.
- If the issue is a missing customer or item mapping, fix it on Mappings.
- Run Sync now or wait for the next retry.